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Small Package Receiving Home          
     

Q: Why can’t my package be located within the GES system when the carrier claims that GES received my package?
A:
In some situations, a carrier uses a code that designates the origin of the package and does not designate a specific package. Although the carrier will show that packages from that origin were tendered, the carrier cannot positively determine that all of the packages shipped were tendered. GES only signs for the packages actually scanned by GES when received, not a manifest of what the carrier claims to have tendered.

Q: Does it take a while for me to receive my package at my booth from the time the carrier delivers my package?
A:
Yes.  Depending on the show's size and the volume of packages received, GES will need some time to scan, sort and deliver your shipment.

Q: Why did GES bill me for drayage instead of the published small package rates when I sent my packages through small package receiving?
A:
The system will recognize the total weight of your package or packages totaled by shipment. If the amount of the shipment received exceeds the published small package threshold set forth in the exhibitor service manual, the shipment no longer qualifies for the small package pricing and will automatically be charged under the published material handling rate.

Q: My package was damaged when I received it but GES did not note this at the time of receipt?
A:
Although we try to capture all damages as a convenience to the customer, GES does not accept responsibility for the condition of items received by bulk package delivery carriers.

Q: Can I go to the small package receiving area and pick up my package?
A:
We ask that you remain in your booth. Interruptions actually slow the process and create safety concerns for exhibitors on the docks. GES will deliver these packages directly to your booth.

Q: Can I leave my small packages in my booth for outbound shipping by another carrier at no extra charge?
A:
Refer to the exhibitor service manual for instructions on how to ship small packages. Typically, small package carriers will not pick up from a General Contractor unless prior arrangements have been made.  Many convention centers have business centers to handle this type of transaction.  Please check with the GES Servicenter with any questions you may have. Small package receiving rates are a one way inbound charge. Your outbound shipment may be subject to material handling charges. You must make arrangements for outbound shipping.

Q: I shipped multiple packages at the same time, but not all of the packages were delivered to my booth at the same time?
A:
It is possible that your shipment was separated during the loading process, and/or was delivered to the show site separately.  GES will receive and deliver each of your packages as timely as possible.

Q: Why am I being charged for two deliveries when I received all of my packages at one time?
A:
Billing is based on shipments; grouping by shipping carrier, received date, origin, customer and booth.

Q: Can you track my package with a partial tracking number or no tracking number?
A:
Yes, GES can cross reference packages received by company name, show name, booth number or partial tracking number.

Q: What time do carriers deliver packages to GES?
A:
This depends on the city and building.  Times generally vary between 10:30 am and 2:00 pm, and could be as late as 5 pm; Monday through Friday and typically once on Saturday.

Q: What should I do if my package is not delivered to my booth?
A:
Search in the near vicinity of your booth to ensure the package has not been moved since initial delivery.  If the package cannot be located, please locate and address the question directly to the GES Servicenter.